I design products that make complex healthcare
systems feel simple, connected, and human.
From patient scheduling journeys to multi-surface clinical workflows, I help teams bring clarity to complexity.
• Senior-level ownership across complex, multi-surface products
• Leading workflow-heavy platforms across web, mobile, kiosk, & internal tools
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Multi-Surface Product Design
Customer, clinician, associate, and kiosk
Across complex healthcare ecosystems -
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End-to-End Ownership
Research → strategy → execution → launch
Partnering closely with product, engineering, & data -
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Healthcare & Platform Expertise
Scheduling, workflows, and operational tools
Designed for scale and real-world impact
Case Studies
Kroger
Scheduling Ecosystem
Lead designer for a multi-surface healthcare scheduling platform
Owned the end-to-end experience across web, mobile, kiosk, and associate tools—supporting millions of annual appointments. Focused on simplifying complex eligibility logic
OptUp
Healthy Eating Experience
Embedding nutrition guidance into a multi-surface retail ecosystem
Led UX strategy and experience design for OptUP, a digital health initiative integrated across Kroger’s ecosystem. Focused on translating clinical nutrition guidance into clear, motivating experiences through personalization, scoring, and lightweight behavior-change mechanics.
Scotts Miracle-Gro
Digital Experience Strategy
Driving clarity and conversion across complex consumer journeys
Led UX strategy across multiple digital platforms, partnering with product, marketing, and analytics teams to improve content architecture, user flows, and conversion. Applied research, testing, and systems thinking to refine experiences at scale.
Testimonials
”She’d be a great asset to any team that values collaboration, craftsmanship, and continuous learning.”
-Yuan Zhou,
Manager
“She brings clarity and insight to every conversation, making her an invaluable teammate.”
-Andrea Baker,
Senior UX Designer
“Katherine is one of the most talented designers I've ever worked with...She brought creativity and passion to all that she touched.”
-Jennifer Durishin, VP Marketing